Support Plans

Basic
Basic
  • EMAIL
    Support only
  • MONITORING
    InfraStructure 24/7
  • BACKUPS
    Monitoring 24/7
  • 24/7 NET MONITORING
    Backbone + Internet
  • TIME
    4 Hours Response
  • MIGRATIONS
    Free
Enterprise
Enterprise
  • TIME
    15 min. Response
  • PHONE & EMAIL LEVEL
    P1/P2 Issues Support
  • LEVEL 4
    Expert Technicians
  • MIGRATIONS
    Free
Enterprise Plus
Enterprise Plus
  • FEATURES
    All Enterprise
  • TEAM
    Personal Virtual IT
  • SETUP
    Network Provisioning
  • CONFIG
    Firewall Setup
  • SOLUTIONS ARCHITECT
    Proposal Development
  • MIGRATIONS
    Free
host
100% Host Node Uptime
100% Host Node Uptime

The hardware platform hosting your compute instances is designed with stability as a primary goal. At the same time, our engineering team utilizes active monitoring to proactively detect problems and take preventative measures, minimizing any impact failing host node hardware could have on your environment.

network
100% Network Uptime
100% Network Uptime

Utilizing a redundant architecture and intelligent BGP routing, the PetaBytes network intelligently routes around disruptive network activity in an effort to provide 100% uptime and high performance connectivity throughout all of our worldwide POPs.

support pricing
Support Plans Cost/month
Basic Greater of $50 or 10% of Monthly Bill
Enterprise Greater of $150 or 15% of Monthly Bill
Enterprise Plus Greater of $500 or 20% of Monthly Bill
Application Support & Deployment (Per Project) $1400
Remote Monitoring & Management $35 / Instance
Ticket
Send Ticket
We are looking forward waiting for your contact.
Phone
Phone Now
Contact us on the number 1833 612 0999
FAQ
FAQ
Have any questions? check Frequently Asked Questions